Software

Mehwish Yati published in Business, Software, Technology

Is Customer Churn Acceptable for SaaS Businesses

Saas

Churn rate is one of the important metrics that always remain the point of focus for SaaS businesses. Churn is indeed concerning for businesses, however, it can be voluntary or involuntary. Voluntary churn indicates those customers who cancel subscriptions on their will. But involuntary churn rate shows those customers who get their subscription cancelled because of any technical issues.

Whether it is voluntary churn or involuntary churn, SaaS companies need to have failsafe strategies to deal with them and to implement these strategies, they onboard churn management software.

In this blog, we are going to help you know if churn is acceptable for SaaS companies or not.

Customer Churn: a Necessary Evil

Though all SaaS companies put in the effort to avoid churn as much as they can, churn is a necessary evil that cannot be avoided. So is churn acceptable for SaaS companies? No, it is not. However, SaaS companies try to limit churn by opting for various strategies as much as they can. The point is it is not possible to bring the customer churn rate to zero, but strategies are crafted and improvised to minimize the churn realizing that it is a necessary evil. The policies are made to bring churn to the level that is acceptable for SaaS companies.

What Is an Acceptable Churn Rate?

Acquiring more customers to compensate those who are leaving is not a satisfactory strategy to limit the churn rate. Though the churn rate depends on the market where you do business, 5-7 per cent is considered the acceptable churn rate for SaaS companies. Also, 3 per cent is considered a very good churn rate. But not all businesses succeed in limiting the churn rate to this percentage. It depends on competitors and the business market as well. Today, there are varying customer churn reduction platforms that are very helpful in limiting the churn rate. You can also adopt one.

How to Make Your Churn Rate Acceptable?

Now that we agree that churn is inevitable in SaaS subscription businesses, it is important to find ways to bring it to the level that is acceptable for SaaS companies. So, here we are to help you. Following are some of the strategies that are workable when it comes to reducing voluntary and involuntary churn rates.

Opt for Smart Dunning

Dunning is important to recover payments without affecting your customer relations. Dunning is the way of effectively communicating with the customer so that payments can be recovered from the customers. Also, specific templates for dunning emails and notifications are designed and used so that the tone to ask customers to pay their charges may not sound harsh. Many churn software for SaaS also offers dunning management. It is better to go for smart and automated dunning.

It is not easy to manage dunning manually. Why?

  • Dunning emails need to be scheduled
  • Dunning emails have a specific template and a format
  • Dunning notifications and messages have a specific tone

And to manage all these things for all subscribers is not a piece of cake. Therefore, SaaS businesses should go for smart dunning so that payments can be recovered from customers and they do not leave their services or products.

Proactive Approach

To avoid customer churn, a proactive approach is the best strategy. And what to do when you intend to be proactive?

  • Keep track of the customer journey
  • Do customer segmentation
  • Communicate with customers regularly

The most important thing is to never sever ties with the customers. Always maintain communication with the customer.

Conclusion

Nothing can help more than churn management software when it comes to filling the revenue leaks. Yes, it is a fact that customer churn cannot be avoided, but you can bring it to the level where it will be acceptable for your business. No strategy has helped any business in minimizing the churn to 0%, but that does not mean you need not work on it. You need to work on a churn reduction strategy that can help you in reducing the churn to the minimum level. Subscription Flow is one of the leading churn management software that can help you achieve revenue targets by minimizing customer churn rate.

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somnathhalder published in Business, Software

Best Dispatch Software Options For Your Small Business

Are you looking for a way to manage your small business’s dispatching? Whether you’re a restaurant, farm, or courier service, there are a number of great dispatch software options to help you run your business more efficiently. In this blog post, we’ll take a look at the best dispatch software options currently available. Each has its own unique set of features that may be the perfect fit for your small business. So read on to find out which one is right for you!

When you’re running a small business, there are a million things to think about. Delivery management software can be a great way to take one more thing off of your plate. But with so many options on the market, it can be tough to know where to start. Here are a few things to look for in a great dispatch software:

Ease of use: You shouldn’t need a degree in computer science to use your delivery software. It should be intuitive and easy to use from the moment you log in.

Robust features: A great software will have all the features you need to run your business smoothly, including scheduling, route optimization, and delivery tracking.

Affordable: Let’s face it – as a small business, you have to watch your bottom line. Look for delivery software that won’t break the bank.

Find the delivery management software that meets all of your needs!  delivery software can save you time and money – it’s worth doing your research to find the perfect fit for your business.

Our Top 3 Picks for Dispatch Software Options:

There are a lot of dispatch software options out there, and it can be tough to know which one is right for your business. If you’re a small business owner, you might be wondering if you even need dispatch software. After all, you might be able to get by just using a whiteboard or Excel spreadsheet. However, dispatch software can make your life much easier by helping you stay organized and keeping track of your workflow. Here are our top three picks for dispatch software options:

Enterprise Solutions:

Enterprise solutions are small business applications that help businesses automate and streamline their processes. They can be used by farm owners to track inventory and sales, by restaurant owners to manage customer orders, and by small businesses to streamline their operations. Enterprise solutions can be customized to meet the specific needs of each business, making them an essential tool for businesses of all sizes. By automating tasks and processes, enterprise solutions can help businesses save time and money, and improve their efficiency and productivity. In today’s competitive business world, enterprise solutions are an essential tool for small businesses looking to streamline their operations and improve their bottom line.

Service Delivery Management:

Small business owners have a lot of moving parts to think about. From product creation and fulfillment to marketing and sales, there’s a lot to keep track of on a daily basis. And if you’re in charge of a small farm or restaurant, there’s an additional layer of complexity when it comes to service delivery management. But what exactly is service delivery management? In short, it’s the process of ensuring that goods or services are delivered to customers in a timely and efficient manner. For small business owners, this can involve everything from streamlining your production process to developing efficient order fulfillment and shipping procedures. By taking the time to optimize your service delivery management, you can improve your bottom line and better meet the needs of your customers.

Integrated Messaging and Workflow:

Integrated messaging and workflow can be a game-changer for small businesses. As a small business owner, you are constantly bombarded with messages from different channels – email, text, social media, and phone calls. It’s tough to keep track of everything and even tougher to get anything done. That’s where integrated messaging and workflow come in. Integrating all of your messaging channels into one platform allows you to streamline communication and get work done more efficiently. This is especially beneficial for businesses that require coordination between multiple employees, such as farms and restaurants. With one central platform for communication, everyone can be on the same page and work together more effectively. If you’re looking for a way to improve efficiency and communication in your small business, consider implementing an integrated messaging and workflow solution.

Conclusion:

All of the dispatch software options we’ve looked at are great for small businesses, but if you’re looking for more features and scalability, then an enterprise solution may be a better fit. Service delivery management platforms offer extensive functionality for managing customer interactions across all channels. If you need to integrate messaging and workflow into your customer service process, an integrated platform is likely your best bet. Have you decided on dispatch software yet? If not, don’t worry – we have plenty of other resources that can help you choose the right option for your business. Check out our blog post on the best CRM software or contact us today for a free consultation.

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Amrit published in Social Media, Software, Web Design

SWEET MESSAGES OF SYMPATHY THAT HAVE HEALING POWERS

Sympathy is a big word and has an even greater significance. As we increase our human interaction we get to see that sorrow and pain are inevitable parts of life that can only be dealt with when we stay together with each other. Understanding each other’s pain can be hard but we can at least try and share our condolences in a peaceful manner.

Our sympathy cards are one such medium that allows you to convey your feelings in the purest manner and also include multiple people if you want. These are apt for your corporate culture and can become a great instrument in times of need.

SOMETHING HEALING!

Sympathy cards are incomplete without depicting our true selves and for that messages play a huge role. Here are some healing messages that you can write up in your sympathy cards and give the receiver a moment of courage and strength to fight the bad obstacles of life.

  • “I’m sure your heart is aching. We want you to know that we are here for you if you need anything. Expect us to check in soon.”
  • “We are deeply sorry about the loss of (name). As you grieve, know that we are remembering and honouring him/her.”
  • “I am so sorry to hear about your loss. My thoughts are with you.”
  • “May (name) rest in peace. Know that I’m here for you during this time of grieving.”
  • “Thinking of you in these difficult times.”
  • “My thoughts and prayers are with you and your family. It was a joy to work in the presence of (name of deceased.) I will never forget the warmth his/her smile brought to the office every day.”
  • “Thinking of you, wishing you hope amid sorrow, comfort during pain.”
  • “The loss of (name) is felt by many. May the memories of their wonderful personality and many contributions be celebrated by all.”
  • “(Name of coworker) will be in our hearts and memories.”
  • “(Name of deceased) will remain in our hearts forever. May you be comforted by the outpouring of love and support.”
  • “Words fall short of expressing my sorrow for your loss. I am deeply sorry to hear about the passing of (name).”
  • Take my deepest condolences. May God give you stability and bless you to cope with this tough time of grief.
  • I don’t have the words to express exactly what I’d like to say. Please accept my deepest sympathy for your loss.
  • No word holds enough power to ease your heart’s pain. May God bless you to overcome this crucial situation! And don’t think of yourself alone in this journey.
  • With heartfelt sympathy, wishing you and your family vigour to face the hard time and strength to come over the grief.
  • I am at a loss for words during this sorrowful time. Please know that I am thinking of you and praying for peace and comfort!
  • Sending you my deepest sympathy for your valuable loss. May God bestow strength upon you to have control over your grief!
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