Web Hosting

Namehero Hosting Review unstable services and lack of technical support staff

Namehero Hosting error 520

These few years many hosting companies popped up, confusing users with fake claims and fake blogging reviews. One of them is Namehero Hosting. It’s easy to hire bloggers & Social media influencers for fake rankings and reviews as they are ready to do anything for little money.

We just migrated our Buddies Buzz Social networking Site to Namehero Hosting. Plan Namehero Hosting Business Cloud. After Migration, we start facing Various problems.

Namehero Hosting Problems

Frequently Memcached connection failure

Slow Speed on 04th April 2022. When investigated come to know about Memcached object cache connection failure. We reported the issue through chat support. After some time support said the issue is resolved and we can use Memcached. After 2 Days we notice slow speed again when we checked we found again Memcached connection failure. We reported again. we face the same problem three times a week after chat support advised us to open the ticket for the same so that seniors will investigate the issue.

Namehero Hosting Support & Tickets

We opened the tickets as advised by chat support Ticket #795842, dated 16 April 2022.

Namehero Hosting Support staff asked me to use a different object cache as Memcached not working.

From that time Namehero s Hit and trail support method started. They keep asking to do this and do that.

Namehero Hosting ssupport staff escalated the ticket

After two hours of time wasted, tickets escalated from support staff reply I come to know why primary support keeps asking to do this and do that. As Namehero Tech support or admin work according to US working time so till that no support. That’s why the primary support team always tries to pass the time

Namehero Hosting Tech support

Memcached connection failure problem solved after 10 hours of opening the ticket. As they work according to US working time. After that, we keep started monitoring the site. Done Various speed tests Including the google page speed test, GTmetric, and Pingdom. During our testing, we found high TTFB and TTFB is not stable and always varies from 192-370ms.

Namehero Hosting Google page speed test

As Namehero Hosting support staff always blame theme codes, so we decided to test TTFB and speed test by installing WordPress fresh installation with WordPress default setup and plugin. When we tested we found TTFB is very High 545ms.

Namehero hosting
Namehero Hosting

Our test proves that the support staff’s excuse for theme code is baseless and the problems with hosting resources, connectivity, and Bandwidth in our case

Frequent Request Time Out errors

Namheero Hosting is very unstable always new problems and Cloudflare connectivity issues. Due to these problems we faced many new errors like request timeout, Error 520, Error 521, and Error 524.

Namehero Hosting
Namehero Hosting

Our Plan’s resources usage

Namehero Hosting
Namehero Hosting

Namehero Hosting Error 524

Namehero Hosting error 524

Namehero Hosting error 524

Namehero Hosting Error 520

When we posted about Namehero Hosting error 520, support staff refused to take our complained and blocked our chat support session.

Namehero Hosting

Later we try ourselves and come to know the problem with Namhero hosting servers’ Railgun script and due to that hosting server refused to make a connection with Cloudflare after that we updated the diagnosis in our ticket. The next day Namhero team updated this issue on their service updates, as many other users also faced the same problem of error 520 and error 521.

Namehero Hosting bad business practice

It’s really very hard to get support from Nnamehero Hosting company, As they don’t have time to check tickets and no skills to solve the problem too. I try to contact the Namhero team through the Namehero Hosting Facebook page and Twitter After raiding my issue on the Facebook page and Twitter account. They Blocked me on Facebook and Twitter so that I am not able to post my concern, instead of solving my problem Namhero team blocked me on Facebook and Twitter.

Namehero Hosting

All support tickets are still pending still no solution. still getting the same error frequently

Namehero hosting error

Hostitbro hosting Review Problems and unprofessional Support

hostitbro

Hostitbro Hosting company is really a very unprofessional company in terms of technical knowledge and support.
It seems like Mr. Arsh Arora CEO and Founder of Hostitbro started a web hosting business by watching youtube videos. CEO/founder Arsh Arora Posted many fake posts everywhere on the internet to make it famous. From starting till now no smooth hosting with them.

Hostitbro Hosting


Hostitbro offers WordPress optimized Hosting.
But in real Hostingbri hosting doesn’t support many WordPress plugins Server resources are always overloaded, the disk space issue, connectivity problems, server timeout frequent Host busy error or Host down the error., error 524 and Error 521. All these are common frequent problems you can face with Hostitbro Hosting. For Error 521 they blame Cloudflare even though they dont know error 521 comes due to the host firewall as the host is refusing the connection with Cloudflare IP.. For error 524 also blame Cloudflare. Even they dont Error 524 comes due to the server being busy or overloaded.

Hostingbro Unprofessional Tech Staff


The Main Problem with Hostitbro s Techsupport staff’s attitude.

Maybe the technical staff lacks knowledge or maybe he just trying to pass the time.

Tech support staff is never ready to accept the problem.

Tech staff Always passes the problem to others. Sometimes he says he doesn’t know how to do so please guide the steps. The tech support guy is always in hurry to close the ticket.
If you call on Hostifbro Support Phone they never picked calls and asked to open a ticket, when the message on Hostitbro WhatsApp you will get a reply that this is for accounts not for support,
If like that why did they give the phone number for support?

For the last three months, I am reporting issues. about CSS generation errors due to not being able to get visitors’ IPs.
Problem with their server software installation or firewall.
Before they made the excuse that lite speed doesn’t support this function. after that I showed old logs of their own server with the same function and also prove to them it is their server or firewall problem, installing the Litespeed on another server shows the same plugins working. But they are just passing the time still no solution.

I asked them many times to contact HETZNER as Hostitbro hosting on HETZNER VPS/Server. But no response.

Hostitbro company needs to learn one point service industry run by providing good service. You cannot run a hosting company by watching youtube videos or by posting fake reviews or blogs everywhere. Think before buying Hosting with them. As Arsh Arora posted many fake reviews by himself. But on the Hostitbro FB page, they closed the comments and review option so that users were not able to post any bad reviews about them.